It's like being punished for doing business with them. As an example, I have over a dozen business cards each from Presidents of companies which I am happy to keep - since, in essence, each business card represents a guarantee that nomatter the problem I am having, including the efforts i personally undertook with his/her departments to resolve the issues, if all else fails I can call someone to FIX IT. I ordered some items that had a long time to get here - But again and again they sent a new order - And at last, I got it - They were polite and service-minded and friendly all the way - I did get more than I paid for -Thank you guys at StewMac. I prefer to use wood as a shim and you can find thin purfling at StewMac or wood veneer available online or in hobby stores. We apologize again for the initial problems with your order. High profit for Stew-Mac, 10/10 customer service, great online shop. 0000087205 00000 n No double charge were present. Please look at photos, ask any and all questions prior to buying/bidding. We're so sorry to hear about the delay and missing item. 0000001856 00000 n 0000002224 00000 n 0000090051 00000 n Here about 30 popular Dan Erlewine, banjos, book, fiddles sites such as stewmac.com (STEWMAC.COM : Guitar Parts, Bass, Banjo, Mandolin, Hardware, Tools, Supplies,...). Free shipping . I am living in DK - And I must say - You will never find better service than StewMac. 0000085433 00000 n This is unfortunate but I judge a business not only on quality, timeliness, pricing, honesty and Integrity, but also on problem resolution turnaround. 0000002116 00000 n 0000089979 00000 n StewMac's website says the items were shipped, but USPS shows not received still. 3 of these awesome kits mid-build! Their system sent an invoice as if everything was just fine. 0000085475 00000 n No longer! It provides 0 support for end users and be prepared to be completely spammed once you are a customer. 0000085689 00000 n $33.00 0 bids + $4.00 shipping . Stewart-MacDonald: Everything for building and repairing stringed instruments! 0000090081 00000 n 0000052104 00000 n 0000033952 00000 n Randy Schartiger 14,024 views �������QI���x�8Ŋ����� O��7+�a�����@�" �q;+�. 0000002831 00000 n $19.01. Firstly, I am a Canadian customer - specifically located in Montreal, Quebec. My accountant did not receive an adjusted invoice (manual invoice or otherwise) which subtracted the items and charges on the original order. Great job Stewmac! 0000066774 00000 n WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 080. 0000091140 00000 n May 14, 2019As a regular customer of StewMac, I am still having a terrible experience with my recent order. 0000085577 00000 n It's clear to me that StewMac doesn't have "Customer Satisfaction" as their no 1 priority and, dare I say, "Mantra". I'm extremely happy they were able to work with me. Opens at 8:00 AM. THIS KIT COMES WITH TWO HUMBUCKER PICKUPS. 0000065323 00000 n 0000085307 00000 n Joined Nov 24, 2009 Messages 2,018 Reaction score 572. Please email us at social@stewmac.com and we'll personally help fix this! 0000087593 00000 n Honestly, a $1.79 knob is $9.99 to ship. Even with these 3 mishaps my guitar came out perfect , it’s beautiful and sounds incredible, I’ve never played a real Martin so I can’t compare but much better than a Taylor and a lot like a Gibson Advanced jumbo with its loud volume and clear sharp projection. 1 and 2 (Guitar Repair Luthier): 30 £ | StewMac Fret Tang Nippers: 7.3 £ | Fret Work Step-By-Step by Erick C Facebook is showing information … Pictures of Top Wood for Carved-top Solidbody at Stewart-MacDonald If so, do you have pictures? :) I have found that most always in my 71 years on this planet, I have pretty much got what I paid for everytime. God what a hateful unfriendly group. I've complained. I just refinished a guitar using their silver metalic and it is awesome but to top that off the customer service is one of the best I ever had to deal with! Hi Everyone, I have been slowly getting into doing some very minor repair work on my guitars, and am currently looking for a way - if there is one - to buy StewMac tools here in Canada (I am in Toronto) so that I do not have to pay the frustratingly high currency conversion and shipping rates involved in ordering directly from StewMac. A set of string spreaders, ordered March 24/2020. It's November 5th and it did not ship. 0000089601 00000 n 0000010768 00000 n I had hopes of buying more tools from them but now I'll be lucky if they get another penny from me.I heard they never publish bad reviews so chances are you won't get this.Jim Hartz. ", I had enough of apologetic emails which essential let you know they can't do anything about it. By mail: Fill in the order form completely. Shoots in January (exact dates TBD; flexible based on talent availability) at StewMac's video studio in Athens, OH. Their products are top notch! 4 0 obj <> endobj xref 4 78 0000000016 00000 n But there are safeguards put in place to deal with problem issues when they arrive. C $128.58. the shipping cost 3 times as much, my order arrived in the uk at milton keynes, fed ex have no idea where this package is after many calls to fed ex uk ,they informed me that this package was only sent over on the flight and fed ex uk where not responsible for delivery and they had no idea where the item is as it was only sent over on the flight and not fully … She conceptualizes and designs print and digital advertising deliverables for the world's largest companies, plus mom-n-pop shops alike. 0000039674 00000 n h�b``�f``_�����À No response. I received an online invoice for the final order so I thought everything was fine. 0000069596 00000 n Buy It Now. It is now May 14th 2019 - that calculates to a period of 7 calendar days since the problem was initially identified by my accountant and I have yet to receive any official invoice (manual or otherwise) which outlines in a clear fashion the items which should not have been charged and reverses those charges. 0000046604 00000 n 0000091203 00000 n Get Directions. IF YOUR ADDRESS IS A PACKAGE/PARCEL FORWARDING SERVICE I WILL CANCEL YOUR ORDER. Seller is not responsible for buyer’s remorse. 0000070974 00000 n 0000010250 00000 n WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 075. They told me they would ship it again November 4th if it didn't move along on tracking with USPS. Closed Now. Hey guys :) I'm an Irish ug'er who really wanted to build a guitar for a very long while.. thanks . 0000033726 00000 n By fax: 740-593-7922 Fax your completed order form In other words, that there is someone who stands behind "the buck stops here". Specifications Hand Orientation: Righty Number of Frets: 22 Headstock Shape: Styled Scale Length: 648mm (25.5″) Body Type: Semi-Hollow Cutaways: Double Electronics: 1V, 2T, 5-Way Selector 0000091983 00000 n trailer <<0468E39445614338AAC067CD0E69A25A>]/Prev 95596>> startxref 0 %%EOF 81 0 obj <>stream Instructions on ES 335 could be better. My items have been in pre-shipment for a week, which is to say that a label was created and the items are still sitting waiting to be given to the post office. 0000058571 00000 n Feb 26, 2010 #2 Try this.... T1060 Quilted Maple Billet 5A . 0000051561 00000 n 1,220 talking about this. I'm still here! 0000051113 00000 n �>hx�OJ���S[� |!�S�0. 0000068182 00000 n The package didn't come, tracking showed it arrive at Newark NJ on Mar. $18.25. 0000071011 00000 n www.stewmac.com Why StewMac can't issue a manual invoice is beyond me. I've been ordered from these guys for years and this has been my first issue with any order. 0000069559 00000 n Neither set has showed up yet. $70.08. I ordered a strat body. Jina Hustler-Constantin is an award winning graphic designer and creative leader specializing in visual brand management. Here is my ask: "StewMac, or the powers that be, could you possibly be more timely in the resolution of client concerns with respect to billing problems caused by your system? 0000045585 00000 n StewMac Guitar Grease. www.stewmac.com ALL Three play beautifully. 0000020602 00000 n The item was "shipped"11/30. This is the official StewMac Facebook page. It's made of finish safe (even nitro!) Kits give you a low-risk way of developing your finishing, wiring, and modification skills without having to rip … Company profile page for Stewmac Inc including stock price, company news, press releases, executives, board members, and contact information 2 product ratings - StewMac Nut Slotting Files for Electric Guitar - Set of 6 For Medium Strings. Anyone ever order the Stewmac Quilted Maple? | stewmac.com. 0000040931 00000 n Sadly no. They gave me a refund and I found a better top. Page TransparencySee More. 0000005768 00000 n The original binding was lost in the mail, but StewMac initiated a new package to be sent before the "item is lost waiting period" and shipped it overnight to help me get the guitars done by the holidays. so eventually i am a happy customer i would recomend and will be purchasing more items thankyou stew mac stay safe everyone, No Good ordered acoustic pick guard and bridge saddle was like 32 buck incl like 11 bucks for priority mail I ordered 3 seperate items from sweetwater free shipping and got sweet water packages 5 days sooner w I finally got stu mac package the bridge saddle was missing so like basicly 32 bucks for a 5 dollar piece pick guard they said theyd take care of it but I just went ahead and ordered the bridge saddle direct from TUSK there on sit list. On the other hand they did email a 3 line statement which, they say, my accountant could present to the bank. Cancel. Contact StewMac Services on Messenger. 0000002865 00000 n Live Q&A With Dan Erlewine - (Playback From) Tuesday January 19th 4:30 PM (EST) The best 3 … ... FREE Delivery on your first order shipped by Amazon. I love guitar kits, they are pretty much the primary way I learned how to assemble, build, and modify guitars. 0000072427 00000 n Free UK Delivery by Amazon. Stewmac for sale StewMac Trade Secrets Books Vol. (edit) I don't know why they don't put their email address on the website , or use voicemail, but they did actually get my report of a lost shipment and have indicated that they will re-ship the order. I tried to clear it up with StewMac's Customer Support to no avail. 0000092628 00000 n 0000057163 00000 n WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 078. We have 50 stewmac.com Coupon Codes as of March 2021 Grab a free coupons and save money. I contacted EMG with no response. 0000030854 00000 n 0000072390 00000 n I received an online invoice for the final order so I thought everything was fine. It never shipped. Beautiful semi-hollow body ST style guitar kit with Alder wood body and zebra body top. I'm ordering some stuff from Stewmac, wondered if any of the UK peeps wanted anything. 0000034040 00000 n StewMac Basic Guitar Setup Kit | Includes String Action Gauge (Inches), 18" Precision Straightedge, and 9 Understring Radius Gauges | Professional, Accurate, and Easy to Read Luthier Tools. I ordered an Item on 11/27/20. Hi Mark! 0000017314 00000 n Kits were all perfect and arrived in a timely manner. We're so happy you're all squared away now. This is not unacceptable, again at a PREMIUM price for shipping. Joined Dec 2, 2009 It's almost a month again. This was my first purchase.No help when their shipper lost my tuners, which cost me a customer, and still Fedex dont know where the item is. Until I received a call from my accountant who told me that my VISA account got charged twice. Ordered a truss rod cover literally cost a few pounds. 0000065360 00000 n Safe and simple peace of mind The StewMac Pocket Stand turns any flat surface into a rugged stand. I don't recommend this company. There was a one word misprint in the instructions.. 20 inches instead of 19 1/4 not a big deal, I only mention these things so the technicians will know. 1-16 of 130 results for "stewmac" Skip to main search results Eligible for free delivery. I've got a "lost" Stewmac order too. 0000066737 00000 n 0000024005 00000 n Provide your complete street address or rural route and box number, zip code, and your phone number. From United States +C $16.60 shipping estimate. Shipping is BRUTAL!!!!! I am thrilled with it. Phone US & Canada: 800-848-2273 International: +1-740-592-3021 Monday through Friday • 9:00 am to 6:00 pm Eastern Time Fax US & Canada: 740-593-7922 0000033840 00000 n Great customer service and never had an issue although they don’t have people working on site now be cause of the pandemic so that makes things much harder to call and speak to a tech. 0000013957 00000 n 0000089223 00000 n I contacted Stewmac on April 21, put on my best sad-face, and they shipped me another set. We are sorry you are unhappy with our shipping prices. StewMac #4541 double-edge guitar nut file 0.012" / 0.020" $27.31 + $15.68 shipping. 0000090819 00000 n 0000078479 00000 n Would have preferred a variety of shipping options but still very satisfied. 7 days ago (May 8, 2019) I placed items in my order "basket" as per their website. Local Service. I learned the hard way not to buy anything from these people. NEW tools and supplies at StewMac! FREE Delivery on orders over £10 for books or over £20 for other categories shipped by Amazon. This is the official StewMac Facebook page. 1,390 talking about this. It's easy, throw it in your gig bag and you've always got a solid place to lean your guitar (or bass). (edit) thanks, everything worked out, late, but all is good, Ordered a truss rod cover literally cost a few pounds. Unfortunately StewMac is not one of them. This is the official StewMac Facebook page. I gave 5 stars because I still love Stewmac but first, I ordered a Woodstax OM 28 kit, the top was supposed to be AAA but it was less than perfect, granted AAA Adirondack is harder to find than Sitka spruce. I then asked StewMac for an adjusted invoice which they did not send. • You can cancel your subscription or change your automatic renewal settings any time after purchase from your My Account page. I have attempted contacting them multiple times on the 4th and 5th. 0000040211 00000 n NO Offers. StewMac Binding Router Guide Tool Luthier Good Working Order. All rights reserved. Tele had a few minor parts missing which they took care of. The truss rod wouldn’t fit in the neck I had to carve out the channel, the sides were shorter than the neck block, I had to sand it down to fit while keeping the 1.5/degree angle. PLEASE BE ADVISED that Customer Support will tell you just about anything including sending you 3 line emails including apologies, etc. 53 Online: stewmac.com Use our secure online order form. As advertised, promptly delivered and have promptly resolved any difficulties. StewMac Safe-T-Planer. w666 Senior Member. S p o n s o r e d. StewMac Guitar Tech … 0000087530 00000 n Regards Jacques Colmenero, Montreal, Quebec, Stew Mac does not post there negative reviews and the supplies they sell are Chinese quality at American made prices I wrote an honest review one star and they never posted it I was very polite but I was brutally honest and they did not post the reviews they are an absolute disgrace to the luthier community avoid at all cost. $129.17$129.17. 0000085379 00000 n Stewmac offers high quality products no junk or knock off copies. If you send us an email at social@stewmac.com, we're happy to get this sorted out for you! I order speaker cover material. Hi there! We got your report. Then, I contacted Stewmac, who I ordered the part from. heavy padded plastic with internal metal … 0000087707 00000 n But, more importantly, can I reach him if i'm having a problem with his people taking responsibility? %PDF-1.5 %���� Didn’t need to have it sent Fedex. 0000027642 00000 n 0000085505 00000 n Unfortunately, COVID has led to some delays. To learn more about automatic renewal, click here. I ordered a guitar binding for my Christmas gift guitars. The StewMac Pocket Stand will literally save your neck. No Item. 0000006786 00000 n Shipping is extremely slow, despite paying WAY too high of a price for the shipping costs. Shipping is foolishly high. Hi Phill! stewmac HD28 kit guitar unboxing intro - Duration: 18:22. They sent a bottle of lacquer thinner?I tried to contact customer service and no response. 10/10, would recommend to friends. They spam the hell out of you once they get your email address. 0000073804 00000 n This is not a one off example. Rip-off and POOR customer service!! A box with a guitar nut wrapped in a paper is going to be pretty indestructible, even for 30% of the shipping cost. I changed my mind on a few items, and wanted to include more items. Top Rated Seller Top Rated Seller. 25th, and never moving again. WoodStax Flamed Koa OM Guitar Kit, Bolt-on Neck - 027. Given this information, I personally contacted StewMac's customer support which at first told me the everything would be turn out okay - "will be fixed in the wash" - which - ludicrous as it may sound - did nothing to allay my fears. Total 26 active stewmac.com Promotion Codes & Deals are listed and the latest one is updated on February 24, 2021; 2 coupons and 24 deals which offer up to 50% Off , $241.29 Off , Free Shipping and extra discount, make sure to use one of them when you're shopping for stewmac.com; Dealscove promise you'll get the best price on products you want. 0000091317 00000 n Price Range $. The Latest Deal is Stewart-MacDonald Coupon and Promo Code February 2020. My accountant is on the case but, to be frank, the time, effort and money spent in contacting everyone involved in this transaction including myself, my accountant, phone calls to VISA, my Bank, StewMac Customer Support etc..is not only a terrible waste of money which I will not be able to recover but rather a lack of professional problem resolution. 0000006330 00000 n It's cheap insurance against expensive repairs and heartbreak. 1,312 talking about this. 73Custom Senior Member. 0000078516 00000 n I did a change order, as per their website. • You may request a refund by contacting Customer Support within 30 days of initial purchase or within 60 days of automatic renewal (for 1 year or longer terms). 0000068145 00000 n 0000033502 00000 n Way too expensive for their products and they charge a $10 delivery fee and it still takes a week for you to get your product. We're so sorry to hear you had a negative experience. 0000046059 00000 n They profit so much from shipping under the guise of 'safe' packing. As ridiculous as this may sound to the uninformed, banks do not work this way. StewMac Truss Rod Crank for Tele. That is all. StewMac Saddlematic Awesome Measuring Tool. Im going to pay import duty on gold tuners that i have no use for, if FEDEX ever find them.Sticking closer to home from now on.Its a shame because they have some interesting bits and pieces.Well done all. I have ordered three kits from them (Strat, Tele and ES 335. Free shipping . Until I received a call from my accountant who told me that my VISA account got charged twice. WoodStax Flame Walnut Guitar Kit, Bolt-on Neck - 076. Now I HAVE TO CHASE MY BANK, VISA and Jesus Christ himself before I find a remedy. 0000092273 00000 n I haven't received one yet and I don't believe I will. Absolutely beautiful. Due to COVID, our customer service team is working remotely and solely communicating via email. StewMac Action Adjustment Kit for Electric Guitar, Inches, for Setting String Height, Bridge Saddle Height, Pickup Height, and more 4.9 out of 5 stars 22 $77.53 $ 77 . Thank you for your patience and understanding! 0000040847 00000 n In other words rather than sending you a manual invoice (or an automated invoices generated by their system), which clearly shows the double amounts you were charged as well as the adjustments they made to rectify the problem, they wash their hands of the problem entirely. NO international sales. EMG said the part worked in a way which it clearly did not. ...daily spam from them. Used it on a hifi from the 50s and a floor radio from the 30s. I never had any problems with the standard Stewmac kit. 0000073841 00000 n HI peeps. the shipping cost 3 times as much, my order arrived in the uk at milton keynes, fed ex have no idea where this package is after many calls to fed ex uk ,they informed me that this package was only sent over on the flight and fed ex uk where not responsible for delivery and they had no idea where the item is as it was only sent over on the flight and not fully delivered to my door .. after 2 weeks of waiting, and 2 messages sent to stew mac I have had no response ,yet i get daily emails looking for my buisness,not impressed you have lost another customer ..i see in the reviews a customer in the uk who has had an identical issue as i have had ..i wish i would have researched more, don't order if your in the uk they plainly do not care (update) after posting my review stew mac got in touch and were very helpful ,they reposted the item as we regarded the other as lost in the post, new item was posted by usps and was fully traceable to my door it arrived just after 2 weeks so i have to say once i was contacted the communication was excellent ,this was in the middle of a global pandemic! I ordered a part that the manufacturer (EMG Pickups) had falsely advertised. Criminal if you ask me. 0000057126 00000 n They bombard my email with advertising. +1 403-501-3550. Nice videos of the president fixing things thought. $31.20 6 bids + shipping .